Business

Exploring the role of interaction in older-adult service innovation: insights from the testing stage

Y. Chin, F. Wu, et al.

This study reveals a groundbreaking framework for testing service innovations tailored for older adults, emphasizing the vital role of interaction and alignment with their needs. Conducted by Ya-Lan Chin, Feng-Shang Wu, Jian-Bing Liu, Yan Li, and Jin Wang, this four-year research in Beijing showcases the importance of effective service delivery for sustainable solutions.

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Playback language: English

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