This study explores the perceptions of stakeholders working with culturally and linguistically diverse (CaLD) communities in Australia regarding the role of information intermediaries in COVID-19 public health communication. Forty-six semi-structured interviews revealed four key themes: intermediaries' crucial role in bridging communication gaps; the government's failure to recognize and resource these intermediaries early in the pandemic; concerns about potential misinterpretation or blocking of information; and the risk of burnout among intermediaries. The study emphasizes the need for ongoing government engagement, resource provision, and support for community leaders and other information intermediaries in pandemic response.
Publisher
Humanities & Social Sciences Communications
Published On
May 17, 2022
Authors
Holly Seale, Ben Harris-Roxas, Anita Heywood, Ikram Abdi, Abela Mahimbo, Ashfaq Chauhan, Lisa Woodland
Tags
COVID-19
public health communication
culturally diverse communities
information intermediaries
government support
stakeholder perceptions
pandemic response
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