Business

Exploring the role of interaction in older-adult service innovation: insights from the testing stage

Y. Chin, F. Wu, et al.

This study reveals a groundbreaking framework for testing service innovations tailored for older adults, emphasizing the vital role of interaction and alignment with their needs. Conducted by Ya-Lan Chin, Feng-Shang Wu, Jian-Bing Liu, Yan Li, and Jin Wang, this four-year research in Beijing showcases the importance of effective service delivery for sustainable solutions.

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Abstract

This study addresses the gap in service innovation literature concerning the testing phase, particularly for older adults. A comprehensive framework for the testing stage of older-adult service innovation is proposed and validated through a four-year empirical research project in Beijing. The findings highlight the crucial role of interaction and the testing phase in aligning service innovations with the needs and preferences of older adults, emphasizing its importance for effective service delivery and sustainability.

Publisher

Humanities and Social Sciences Communications

Published On

Jul 26, 2024

Authors

Ya-Lan Chin, Feng-Shang Wu, Jian-Bing Liu, Yan Li, Jin Wang

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