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Working with AI: the impact of organizational intelligent service strategy on employees’ perception of career achievement

Business

Working with AI: the impact of organizational intelligent service strategy on employees’ perception of career achievement

J. Xu, X. Tang, et al.

This research by Jiaqi Xu, Xiaofei Tang, En-Chung Chang, and Haoyu Peng delves into how organizational intelligent service strategies impact employees' perception of career achievement, revealing surprising outcomes when leveraging AI in service environments. The study highlights the dichotomy between substitution and collaboration strategies, emphasizing the potential role of an innovative climate in enhancing employee morale.

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~3 min • Beginner • English
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