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The Neuroscience of Organizational Trust and Business Performance: Findings From United States Working Adults and an Intervention at an Online Retailer

Business

The Neuroscience of Organizational Trust and Business Performance: Findings From United States Working Adults and an Intervention at an Online Retailer

R. Johannsen and P. J. Zak

A national study finds that organizational trust and purpose alignment boost incomes, tenure, satisfaction, health, and productivity—employees in the highest-trust quartile earn 10.3% more. A field intervention raised trust by 6% and improved retention. Conducted by Rebecca Johannsen and Paul J. Zak, this research shows trust-building management practices improve business performance.

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~3 min • Beginner • English
Citation Metrics
Citations
11
Influential Citations
0
Reference Count
89
Citation by Year

Note: The citation metrics presented here have been sourced from Semantic Scholar and OpenAlex.

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