Business

The impact of COVID-19 on digital communication patterns

E. Defilippis, S. M. Impink, et al.

This research delves into the shifts in digital communication during COVID-19, revealing increased meeting frequencies yet shorter durations. Conducted by Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun, it uncovers significant changes in how knowledge workers interacted amidst the pandemic.

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Abstract

This paper explores the impact of COVID-19 on employees' digital communication patterns through an event study of lockdowns in 16 large metropolitan areas. Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, the study finds increases in meeting frequency and attendee count but a decrease in meeting length, resulting in less time spent in meetings daily. Significant and durable increases in workday length and short-term increases in email activity are also observed. These findings offer insights into how formal communication patterns changed for knowledge workers during the pandemic.

Publisher

Humanities & Social Sciences Communications

Published On

May 23, 2022

Authors

Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, Raffaella Sadun

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