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The impact of COVID-19 on digital communication patterns

Business

The impact of COVID-19 on digital communication patterns

E. Defilippis, S. M. Impink, et al.

This research delves into the shifts in digital communication during COVID-19, revealing increased meeting frequencies yet shorter durations. Conducted by Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun, it uncovers significant changes in how knowledge workers interacted amidst the pandemic.

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Playback language: English
Abstract
This paper explores the impact of COVID-19 on employees' digital communication patterns through an event study of lockdowns in 16 large metropolitan areas. Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, the study finds increases in meeting frequency and attendee count but a decrease in meeting length, resulting in less time spent in meetings daily. Significant and durable increases in workday length and short-term increases in email activity are also observed. These findings offer insights into how formal communication patterns changed for knowledge workers during the pandemic.
Publisher
Humanities & Social Sciences Communications
Published On
May 23, 2022
Authors
Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, Raffaella Sadun
Tags
COVID-19
digital communication
meeting frequency
email activity
knowledge workers
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