Business

The impact of boundary spanning activities and resource orchestration in improving performance of Indonesian state-owned bank branches

A. Ariwibowo, A. Afiff, et al.

Explore how branch managers’ boundary spanning activities and resource orchestration impact performance at Indonesian state-owned banks, highlighting the role of environmental uncertainty and goal conflict. This insightful research was conducted by Aziz Ariwibowo, Adi Afiff, Riani Rachmawati, and Ratih Kusumastuti.

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Abstract

This study investigates the effects of branch managers' boundary spanning activities and resource orchestration on the performance of Indonesian state-owned bank branches, considering environmental uncertainty and goal conflict. Using structural equation modeling with data from 186 branch managers, the study finds that boundary spanning activities positively influence resource orchestration, and both impact branch performance. However, the influence varies depending on environmental uncertainty and goal conflict. Interestingly, goal conflict increased boundary spanning activities but didn't affect resource orchestration, potentially linked to Indonesian cultural values prioritizing harmony and obedience.

Publisher

Humanities and Social Sciences Communications

Published On

Apr 08, 2024

Authors

Aziz Ariwibowo, Adi Afiff, Riani Rachmawati, Ratih Kusumastuti

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