Business

The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance

D. Zhu, W. Bahadur, et al.

This research dives into how spiritual leadership boosts proactive customer service performance in the hospitality sector. Discover the fascinating interplay between psychological empowerment and power distance in enhancing service quality, conducted by Delong Zhu, Waseem Bahadur, and Muhammad Ali.

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Playback language: English

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