Health and Fitness

Motivations for user satisfaction of mobile fitness applications: An analysis of user experience based on online review comments

H. Ahn and E. Park

This study by Hyeongjin Ahn and Eunil Park dives deep into user satisfaction with mobile fitness apps through online reviews. Utilizing natural language processing, they uncover how affection and hedonic values are pivotal to satisfaction, while exploring gamification's role in enhancing usefulness.

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Playback language: English

Index

Abstract

This study investigates user satisfaction with mobile fitness applications using online review comments. Two natural language processing approaches—bag-of-words and sentiment analysis—were applied to a dataset of 16,461 user reviews. Results show that perceived affection and hedonic values are key determinants of satisfaction, while the effect of user burden is marginal. Gamification's impact on usefulness is also discussed.

Publisher

Humanities & Social Sciences Communications

Published On

Jan 03, 2023

Authors

Hyeongjin Ahn, Eunil Park

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