This study examines the influence of managerial competence on the performance of branch and operational managers in the Ghanaian banking sector. Using a quantitative approach and cross-sectional survey method, data from 127 managers across Ghana were analyzed with partial least squares structural equation modeling (PLS-SEM). The study found a significant relationship between various managerial competencies (customer value management, interpersonal, leadership, intrapersonal, and technical) and managerial performance. Customer value management competence emerged as the most significant predictor.

Rafida Yahaya, Moses Segbenya