Business

Modelling the influence of managerial competence on managerial performance in the Ghanaian banking sector

R. Yahaya and M. Segbenya

Delve into this insightful study by Rafida Yahaya and Moses Segbenya, which uncovers how managerial competence significantly enhances the performance of managers in the Ghanaian banking sector. Discover the crucial role of customer value management and other competencies in driving managerial success!

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Playback language: English

Index

Abstract

This study examines the influence of managerial competence on the performance of branch and operational managers in the Ghanaian banking sector. Using a quantitative approach and cross-sectional survey method, data from 127 managers across Ghana were analyzed with partial least squares structural equation modeling (PLS-SEM). The study found a significant relationship between various managerial competencies (customer value management, interpersonal, leadership, intrapersonal, and technical) and managerial performance. Customer value management competence emerged as the most significant predictor.

Publisher

HUMANITIES AND SOCIAL SCIENCES COMMUNICATIONS

Published On

Nov 21, 2023

Authors

Rafida Yahaya, Moses Segbenya

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