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Modelling the influence of managerial competence on managerial performance in the Ghanaian banking sector

Business

Modelling the influence of managerial competence on managerial performance in the Ghanaian banking sector

R. Yahaya and M. Segbenya

Delve into this insightful study by Rafida Yahaya and Moses Segbenya, which uncovers how managerial competence significantly enhances the performance of managers in the Ghanaian banking sector. Discover the crucial role of customer value management and other competencies in driving managerial success!

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Playback language: English
Abstract
This study examines the influence of managerial competence on the performance of branch and operational managers in the Ghanaian banking sector. Using a quantitative approach and cross-sectional survey method, data from 127 managers across Ghana were analyzed with partial least squares structural equation modeling (PLS-SEM). The study found a significant relationship between various managerial competencies (customer value management, interpersonal, leadership, intrapersonal, and technical) and managerial performance. Customer value management competence emerged as the most significant predictor.
Publisher
HUMANITIES AND SOCIAL SCIENCES COMMUNICATIONS
Published On
Nov 21, 2023
Authors
Rafida Yahaya, Moses Segbenya
Tags
managerial competence
banking sector
performance
Ghana
customer value management
leadership
interpersonal skills
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