Knowledge-based HRM and business process innovation in the hospitality industry

This study examines the impact of knowledge-based HR practices on business process innovation under the moderating role of Knowledge-Centered Organizational Culture (KCOC) and the mediating role of Absorptive Capacity (AC). Data was collected from the managers of hospitality firms via questionnaires from May to September 2022, using a quantitative data analytic process. The results demonstrate that formal and informal knowledge-based HR practices are vital to achieving business innovation performance with interpersonal AC mediating and KCOC moderating. The findings of our study provide research-based practical implications for various stakeholders and a significant theoretical contribution to fill the research gap in the literature. This research presents empirical insights that are applicable to the management of the hotel industry.

Muddassar Sarfraz, Kausar Fiaz Khawaja, Mahmoona Khalil, Heesup Han