BusinessNBER Working Paper Series
How People Use ChatGPT
A. Chatterji, T. Cunningham, et al.
This research, conducted by Aaron Chatterji, Thomas Cunningham, David J. Deming, Zoe Hitzig, Christopher Ong, Carl Yan Shan, and Kevin Wadman, maps ChatGPT's explosive global adoption from November 2022 to July 2025 and reveals a shift toward non‑work use, dominant topics like practical guidance and writing, and evidence that chatbots deliver important decision‑support value in knowledge‑intensive jobs.
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