EconomicsThe Quarterly Journal of Economics
Generative AI at Work
E. Brynjolfsson, D. Li, et al.
Access to a generative AI conversational assistant for 5,172 customer-support agents increased productivity by 15% on average, with biggest benefits for less experienced and lower-skilled workers, improved English fluency for international agents, and friendlier customer interactions—especially on moderately rare problems. The research was conducted by Authors present in <Authors> tag.
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