Generative AI and emotional intelligence support and development in higher education

This study examines the intersection of Generative Artificial Intelligence (GAI) and Emotional Intelligence (EQ) development in higher education contexts. Through a non-experimental quantitative approach, 563 participants (48 faculty members and 515 students) were surveyed to explore perceptions of GAI's potential to enhance EQ skills in educational settings. Results indicate that both faculty (52%) and students (54%) generally support integrating GAI tools into online learning environments to develop emotional intelligence capabilities. Thematic analysis revealed three key areas: GAI's support for emotional intelligence through writing assistance and conflict resolution; benefits, including improved communication and increased confidence in expression; and challenges such as over-reliance on technology and implementation concerns. The findings suggest that GAI can serve as a valuable supplementary tool for enhancing emotional intelligence skills, especially for students with diverse learning needs and communication styles. This research contributes to understanding how emerging technologies can complement traditional approaches to emotional intelligence development while highlighting the importance of establishing ethical guidelines and proper implementation strategies in educational environments.

Cassie Longhart, Shaila Rana