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Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

Medicine and Health

Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

P. Philip, L. Dupuy, et al.

This study reveals the promising acceptance of virtual medical agents conducting interviews among outpatients. Trust played a crucial role in engagement, especially among older and less-educated patients. Conducted by Pierre Philip, Lucile Dupuy, Marc Auriacombe, Fushia Serre, Etienne de Sevin, Alain Sauteraud, and Jean-Arthur Mioulau-Franchi, the research highlights the credibility of VMAs in enhancing patient interactions in medicine.

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Playback language: English
Abstract
This study assessed trust and acceptance of virtual agents conducting medical interviews among 318 outpatients. The virtual medical agent (VMA) was perceived as trustworthy and well-accepted, with engagement primarily linked to high trust and acceptance. Older and less-educated patients showed greater acceptance. Credibility emerged as a key factor in engagement. These results suggest potential for VMAs in medicine.
Publisher
npj Digital Medicine
Published On
Jan 07, 2020
Authors
Pierre Philip, Lucile Dupuy, Marc Auriacombe, Fushia Serre, Etienne de Sevin, Alain Sauteraud, Jean-Arthur Mioulau-Franchi
Tags
virtual agents
medical interviews
trust
patient acceptance
engagement
credibility
outpatients
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