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Lingering shadows: the negative effects of incivility on volunteers

Social Work

Lingering shadows: the negative effects of incivility on volunteers

Q. Miao, J. Huang, et al.

This groundbreaking research by Qing Miao, Jinhao Huang, and Hui Yin reveals how incivility from service recipients can erode volunteer engagement while boosting burnout. Through a comprehensive survey of 1675 volunteers, the study uncovers the critical role of psychological detachment in this relationship and introduces hostile attribution bias as a significant amplifier of the negative effects. Volunteer organizations are urged to enhance training and offer psychological support to combat these challenges.... show more
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