Computer ScienceCHI Conference on Human Factors in Computing Systems (CHI ’25)
“I Don’t Know Why I Should Use This App”: Holistic Analysis on User Engagement Challenges in Mobile Mental Health
S. Jin, B. Kim, et al.
Mobile apps promise scalable mental health support but struggle with long-term engagement. This scoping review of 111 empirical studies identifies user- and system-level barriers, offers guidelines for adaptive, continuous, and multimodal emotional interaction design, and considers integrating advanced AI (e.g., LLM-based agents) to improve retention. Research conducted by Seungwan Jin, Bogoan Kim, and Kyungsik Han.
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