How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
N. Cai, S. Gao, et al.
Explore these studies to deepen your understanding
Adjacent work that informs or extends this paper's methodology and findings.
Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories
C. Gu, Y. Zhang, et al.
The interrelationship between pain, life satisfaction and mental health in adults with traumatic spinal cord injury, in the context of a developing country
T. Williams, C. Joseph, et al.
Satisfaction as a key antecedent for word of mouth and an essential mediator for service quality and brand trust in international education
H. Stribbell and S. Duangekanong
Job satisfaction and self-efficacy of in-service early childhood teachers in the post-COVID-19 pandemic era
Y. Zhou and A. Nanakida
