Medicine and Health

Usability Comparison Among Healthy Participants of an Anthropomorphic Digital Human and a Text-Based Chatbot as a Responder to Questions on Mental Health: Randomized Controlled Trial

A. O. Thunström, H. K. Carlsen, et al.

BETSY compared a digital human with anthropomorphic features and a text-only chatbot for mental health support, finding the text-only chatbot rated significantly more user-friendly while EEG showed no difference; women reported more annoyance. This research was conducted by Almira Osmanovic Thunström, Hanne Krage Carlsen, Lilas Ali, Tomas Larson, Andreas Hellström, and Steinn Steingrimsson.

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