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Public use of a generalist LLM chatbot for health queries
Medicine and HealthNature Health

Public use of a generalist LLM chatbot for health queries

B. Costa-gomes, P. Tolmachev, et al.

Nearly 500,000 health conversations with Microsoft Copilot reveal what people ask conversational AI: symptom checks, condition discussions, treatments, caregiving for others, healthcare navigation, and clear device/time patterns (mobile for personal concerns, desktop for professional work). Evening and nighttime spikes highlight unmet after-hours needs and platform-specific safety implications. Research was conducted by Authors present in <Authors> tag.... show more
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