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Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers
BusinessHumanities & Social Sciences Communications

Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers

J. D. Andrés-sánchez and J. Gené-albesa

Discover the findings of Jorge de Andrés-Sánchez and Jaume Gené-Albesa, who explored insurance customers' acceptance of chatbots for policy management. Their research reveals that trust plays a vital role in shaping users' attitudes towards chatbot assistance, underlining the need for better chatbot utility and simplicity to boost acceptance.... show more
Citation Metrics
Citations
17
Influential Citations
2
Reference Count
62
Citation by Year

Note: The citation metrics presented here have been sourced from Semantic Scholar and OpenAlex.

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