Medicine and Health
Large Language Models and Empathy: Systematic Review
V. Sorin, D. Brin, et al.
This review synthesizes 12 studies on whether large language models can demonstrate empathy. It reports that ChatGPT-3.5 and other LLMs can recognize emotions and provide emotional support across medical and general contexts—sometimes outperforming humans—while noting limitations like repetitive phrasing, prompt sensitivity, and variable evaluation methods. The research was conducted by the authors present in <Authors> tag.
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