Medicine and Health
“It happened to be the perfect thing”: experiences of generative AI chatbots for mental health
S. Siddals, J. Torous, et al.
Generative AI chatbots like ChatGPT may offer accessible, meaningful mental health support: users reported high engagement, improvements in relationships, healing from trauma and loss, and themes of an 'emotional sanctuary', 'insightful guidance', and the 'joy of connection'. Participants compared AI to human therapy and urged better safety guardrails, human-like memory, and more capacity to lead the therapeutic process. This research was conducted by Steven Siddals, John Torous, and Astrid Coxon.
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