Business

From challenges to opportunities: navigating the human response to automated agents in the workplace

I. Dula, T. Berberena, et al.

Explore the intriguing dynamics of workers' interactions with automated agents in the workplace, revealing how trust impacts adoption and usage. Research conducted by Ivan Dula, Tabea Berberena, Ksenia Keplinger, and Maria Wirzberger uncovers surprising insights into the emotional responses that shape our experiences with AI.

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Playback language: English

Index

Abstract

This paper investigates workers' experiences with automated agents (AA) in the workplace and offers actionable recommendations for organizational leaders. A simulation model quantifies and predicts workers' experiences, revealing that lower-efficiency AAs may outperform higher-efficiency ones due to trust's influence on adoption. Lower initial trust can lead to increased AA usage, while stronger emotional responses may foster trust but decrease utilization. The research integrates systems dynamics, management theories, and psychology to advance human-AI interaction understanding.

Publisher

HUMANITIES AND SOCIAL SCIENCES COMMUNICATIONS

Published On

Nov 02, 2024

Authors

Ivan Dula, Tabea Berberena, Ksenia Keplinger, Maria Wirzberger

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