Social Work

E-contact facilitated by conversational agents reduces interethnic prejudice and anxiety in Afghanistan

S. Sahab, J. Haqbeen, et al.

This groundbreaking study reveals how a conversational agent can effectively reduce interethnic prejudices and hostility among Afghanistan's diverse ethnic groups. Conducted by Sofia Sahab and colleagues, the research highlights the potential of e-contact platforms to foster better intergroup attitudes in conflict-prone contexts.

00:00

Playback language: English

Index

Abstract

This study investigates whether using a conversational agent (CA) in e-contact platforms can mitigate interethnic prejudices and hostility among Afghanistan's ethnic groups. A three-timepoint online experiment with 128 Afghan participants from Pashtun, Tajik, and Hazara backgrounds assigned to four e-contact conditions (control and three experimental groups varying in CA settings) found that experimental groups contributed more ideas and longer opinions and showed a greater reduction in outgroup prejudice and anxiety than the control group. This demonstrates that CA-facilitated e-contact can improve intergroup attitudes even in highly conflictual contexts.

Publisher

Communications Psychology

Published On

Mar 21, 2024

Authors

Sofia Sahab, Jawad Haqbeen, Rafik Hadfi, Takayuki Ito, Richard Eke Imade, Susumu Ohnuma, Takuya Hasegawa

Related Publications

Explore these studies to deepen your understanding of the subject.

Medicine and Health

Mycobacterial Hsp65 antigen delivered by invasive *Lactococcus lactis* reduces intestinal inflammation and fibrosis in TNBS-induced chronic colitis model

V. P. D. Cunha, T. M. Preisser, et al.

Psychology

Dopamine release and dopamine-related gene expression in the amygdala are modulated by the gastrin-releasing peptide in opposite directions during stress-enhanced fear learning and extinction

Y. Morishita, I. Fuentes, et al.

Psychology

Dopamine release and dopamine-related gene expression in the amygdala are modulated by the gastrin-releasing peptide in opposite directions during stress-enhanced fear learning and extinction

Y. Morishita, I. Fuentes, et al.

Medicine and Health

Combined KRAS G12C and SOS1 inhibition enhances and extends the anti-tumor response in KRAS G12C -driven cancers by addressing intrinsic and acquired resistance

V. Thatikonda, H. Lu, et al.

Listen, Learn & Level Up

Over 10,000 hours of research content in 25+ fields, available in 12+ languages.

No more digging through PDFs, just hit play and absorb the world's latest research in your language, on your time.

listen to research audio papers with researchbunny