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Consumer-Driven Racial Stigmatization: The Moderating Role of Race in Online Consumer-to-Consumer Reviews
BusinessJournal of Business Research

Consumer-Driven Racial Stigmatization: The Moderating Role of Race in Online Consumer-to-Consumer Reviews

J. Azer, T. Anker, et al.

This groundbreaking study by Jaylan Azer, Thomas Anker, Babak Taheri, and Ross Tinsley delves into the often-overlooked impact of race on online consumer reviews. By employing critical race theory, the researchers reveal how entrenched racial stigmatization can shape interpretations of review quality in consumer-to-consumer interactions. Discover how this research enhances our understanding of consumer empowerment in a largely unregulated space.... show more
Abstract
Publisher
Journal of Business Research
Published On
Jan 14, 2023
Authors
Jaylan Azer, Thomas Anker, Babak Taheri, Ross Tinsley
Tags
raceconsumer-to-consumer interactionsracial stigmatizationbiasmarketing communicationscritical race theoryconsumer empowerment
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