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Abstract
This study investigates employees' perspectives on robots' knowledge capabilities within a highly robotized automotive factory. It challenges the classic DIK(W) pyramid (data, information, knowledge, wisdom) by incorporating human-robot collaboration. A survey of 269 employees revealed that half believe robots can possess knowledge, but only in conjunction with humans. These respondents demonstrated greater trust in robots. The study reconceptualizes the DIK(W) pyramid by acknowledging human and robot roles, inverting the pyramid to reflect bidirectional knowledge transformations, and highlighting knowledge as a divisive concept based on actor independence.
Publisher
Humanities and Social Sciences Communications
Published On
Sep 14, 2021
Authors
Johanna Hautala
Tags
robots
knowledge
human-robot collaboration
automotive factory
employee perceptions
DIK(W) pyramid
trust in robots
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